Click & Collect 2

• Click & Collect FAQs
• How Do I Place A Click & Collect Order?

Online Orders FAQ's 7

• Is there a limit on the number of items I can order online?
• Are your products new or second hand?
• Is it necessary to have an account to trade with CeX?
• How can I cancel my order?
• What payment options do I have to make an online order?

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Returning An Online Order 8

• How do I return an online order?
• Returning an unwanted online order
• Returning a faulty online order
• Something's missing from my order
• Will my postage cost be refunded when I return an order?

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Buying from CeX stores 5

• What is your store returns policy?
• How can I tell if the item I want is in my local CeX store?
• The goods I want are not in my local store, how can I get them?
• Do I have to return my purchase to the store I bought it in?
• What payment options are available for purchases made in store?

Delivery Questions 8

• How much do you charge for P&P?
• How long does delivery take?
• Where will you deliver my goods?
• Can I change the delivery address for my order ?
• What couriers do CeX use to send out orders?

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