Items can be returned via post for a refund or a replacement or you can take them to your local CeX store for a refund only.
Please bring along the goods and your dispatch invoice when visiting our stores.
If you are returning the item(s) to us via post, you will need to use our returns shipping address. Kindly attach it to your package. Please make sure this is securely and clearly placed on any package that you send to us, as this will cover your postage costs. Please ensure that the package is adequately marked with your order number. Whilst we may cover your postage costs, we do suggest sending your return via a tracked/insured method of postage. We will reimburse any postage costs you may incur from returning goods that have developed a fault throughout the course of normal use.
Merchandise must be in the same condition as when it was sent with all accessories that came with it, including a copy of the invoice and a short note detailing the reason you are requesting a refund or exchange. Defective merchandise will be fully tested to verify the fault. Should an item not be found to be defective it will be dispatched back to you, however, should an item be found to be defective we will first seek to repair or replace the item. If no repair or replacement can be issued, a refund will be given.
Our refunds and returns policy may be restricted against titles that are exclusively for online play.
Please click the below link to send your items to us for FREE from an AusPost Post Office.
If you have any questions, please don't hesitate to contact us via our customer support form.