If an item you’ve bought from us has arrived faulty you can return it within the 28-day returns policy, however, we’ll need to be notified regarding the return as soon as possible. Such orders can be returned for a full refund to the original payment method or a like-for-like replacement in the 28-day returns policy. Contact us HERE.
CeX offers a 2-year warranty on all items except consumables like batteries, projector bulbs etc. If your item has developed a fault outside the 28-day returns policy, we’ll first try to repair it, if we’re unable to repair it we’ll replace it and yet if we’re unable to replace it, we’ll provide you with a voucher refund as per the current sale value. Please note that any item that fails our testing procedures will be returned to you.
You can check HERE for details on returning the order to us.