Orders placed on webuy.com may be sourced from various stores across Australia, as such you may receive them in separate packages. Our systems are designed in such a way to minimize this where possible, but as we do not have a centralized warehouse, on occasions this is unavoidable.

Packages will normally be delivered within 3-5 working days of being dispatched, however, we do ask that you wait for 28 days for delivery, as items may get lost and then found during delivery.

If you do have any concerns about your order you can always contact us directly using the "contact us" button on our support page.