How are your items graded?
All phones, tablets, and ipods are graded as one of the following: A - Mint: Working product in mint cosmetic condition with all accessories. B - Good...
Sat, 9 Oct, 2021 at 10:35 AM
How does CeX determine the buying and selling price of an item?
All our prices are set by a dedicated team and take into account market trends and various economic factors.  An example of some factors would include ...
Tue, 20 Mar, 2018 at 2:38 PM
What can I buy online?
When you find an item you want on you can buy it if it has the red "I want to buy this item" button underneath the stock levels. If it i...
Tue, 20 Mar, 2018 at 2:39 PM
Can I sell the items I have purchased?
Of course, you can! You can sell them back to us via or you can take the items into your local CeX store!
Tue, 20 Mar, 2018 at 2:40 PM
Do your items come with instructions?
As we buy and sell second-hand goods, we don't guarantee that instructions will be available. Please see below for more details:  Optical Media: G...
Mon, 27 May, 2019 at 11:23 AM
Can I view store stock levels online?
When you view an item on you will see a "Check Stock in store" option underneath the price section.  If you enter a postcode or tow...
Tue, 20 Mar, 2018 at 2:44 PM
Do your items come boxed?
As we buy and sell second-hand goods, not all of the items we have for sale will be boxed. Please see the list below for a guide. Optical Media: All gam...
Sun, 22 Apr, 2018 at 2:46 PM
Will the phone I buy work on any network?
Yes it will, providing you select an Unlocked device. Underneath the price of the phone is a drop down box called Network, if you choose "Unlocked"...
Tue, 20 Mar, 2018 at 2:48 PM
Why is my item a different colour?
We use stock images on and as items are made in a range of colours, unless specified in the item description, the colour of the product supplied m...
Tue, 20 Mar, 2018 at 2:48 PM
Why are some phones of the same make and model different prices?
Usually this is because they are on different networks. For details on product grading please click HERE
Fri, 20 Apr, 2018 at 2:33 PM
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