If you believe that your CeX voucher has been stolen or used fraudulently, please reach out via our Contact Us form and we will investigate.

To assist with our investigation please include:
- Your account's membership number
- A photo of the voucher or a copy of the e-voucher
- Any order numbers associated with the voucher

For privacy and security reasons, we must be contacted from the email address on the account associated with the voucher.