Nearest Store:
Buy from CeX
Sell to CeX
Hi, how can we help you?
Search your FAQs articles or browse articles by topic
Enter your search term here...
Search
Contact Us
Knowledge base
Christmas Update
Christmas Returns Period
0
General Support
CeX
12
Warranty Extension FAQ's
What is CeX?
What does CeX do?
How can I find my nearest CeX store?
Where do I find the store opening hours?
View all 12
Pricing/Products
11
What can I buy online?
Can I sell the items I have purchased?
Can I view store stock levels online?
Will the phone I buy work on any network?
Why is my item a different colour?
View all 11
Product Search Guides
10
How can I search for items on your website?
What should I do if I can't find the item I'm looking for?
How are your items graded?
How can I check for Stock Availability?
How to use the search filters on our website
View all 10
Vouchers
5
How long are CeX vouchers valid for?
Where can I use my CeX vouchers?
How do I redeem my voucher online?
My voucher has been stolen/fraudulently used
I am unable to redeem my voucher
Data Wiping
1
Data Wiping
Covid-19: Update
Orders, Warranties & Returns
0
Selling FAQs
Online Selling FAQs
7
How old do I have to be to sell goods to CeX online?
What happens if CeX reject something I send to sell?
Do CeX buy items that are missing their instructions?
Can multiples of the same item be sold?
What condition should my items be in?
View all 7
Payment Questions
3
How long will it take to get my money?
Can I change my Sell to CeX order details after it's been placed?
What payment options do CeX offer for online orders?
Shipping Questions (Selling to CeX)
5
How long do I have to send my goods to CeX, after I have placed the order?
Can I track the status of my Sell to CeX orders online?
How should I package the goods I send to CeX?
How do I cancel my Sell to CeX order?
How do I post my order(s) to CeX?
Selling to CeX stores
7
What are the membership/ID requirements?
What payment options do CeX offer for store orders?
Are there any limits on the amount of items I can sell?
How do you determine how much you pay for my goods?
What is the testing time frame for the items booked in for testing at a store?
View all 7
Drop & Go
1
In-store selling via Drop & Go
Purchasing From CeX
Online Orders FAQs
7
Is there a limit on the number of items I can order online?
Are your products new or second hand?
Why have I been charged although I have not yet received my order?
The item shows available online but I am unable to order it
How can I cancel my order?
View all 7
Returning An Online Order
8
Will my postage cost be refunded when I return an order?
What happens when CeX get my return?
My order arrived faulty/damaged
I received the wrong item, what can I do?
Returning a faulty online order
View all 8
Delivery Questions
8
What couriers do CeX use to send out orders?
Can I change the delivery address for my order ?
Where will you deliver my goods?
How long does delivery take?
My order has been dispatched but hasn't arrived?
View all 8
Buying from CeX stores
5
What is your store returns policy?
How can I tell if the item I want is in my local CeX store?
The goods I want are not in my local store, how can I get them?
Do I have to return my purchase to the store I bought it in?
What payment options are available for purchases made in store?
Click & Collect
2
Click & Collect FAQs
How Do I Place A Click & Collect Order?