Nearest Store:
Buy from CeX
Sell to CeX
Hi, how can we help you?
Search your FAQs articles or browse articles by topic
Enter your search term here...
Search
Contact Us
Knowledge base
General Support.
CeX
12
What is CeX?
What does CeX do?
Unified Membership FAQ's
Warranty Extension FAQ's
How can I find my nearest CeX store and their opening hours?
View all 12
Pricing/Products
9
What can I buy online?
Can I sell the items I have purchased?
How does CeX determine the buying and selling price of an item?
What condition will items with no grade listed be in?
What do you mean by essential/required accessories?
View all 9
Product Search Guides
6
How are your items graded?
How can I search for items on your website?
How can I check for Stock Availability?
What should I do if I can't find the item I'm looking for?
Why are actual product images not shared before making a purchase?
View all 6
Vouchers
4
How long are CeX vouchers valid for?
Where can I use my CeX vouchers?
How do I redeem my voucher online?
My voucher has been stolen/fraudulently used
Data Wiping
1
Data Wiping
Selling to CeX.
Online Selling FAQs
5
What items do CeX buy?
What happens if CeX reject something I send to sell?
What condition should my items be in?
Can multiples of the same item be sold?
How old do I have to be to sell goods to CeX online?
Shipping Questions (Selling to CeX)
5
How long do I have to send my items to CeX?
How do I post my Sell to CeX order to you?
Can I track the status of my Sell to CeX orders online?
How should I package the goods I send to CeX?
How do I cancel my Sell to CeX order?
Selling to CeX stores
8
What do I need to do before selling to CeX?
What are the membership/ID requirements?
What payment options do CeX offer for selling in store?
How long will it take to test my items in store?
I have sold my item but have not received payment
View all 8
Online Payments
3
How long will it take to receive my payment?
Can I change my Sell to CeX order details after it's been placed?
What payment options do CeX offer for selling online?
Drop & Go
2
Drop & Go FAQ's
How to create a Drop & Go order
Purchasing from CeX.
Online Orders FAQs
6
Are your products new or second hand?
What payment options do I have to make an online order?
How can I cancel my order?
Is there a limit on the number of items I can order online?
Why have I been charged if my order hasn't shipped yet?
View all 6
Returning An Online Order
6
How do I return an online order?
What should I do if I've changed my mind?
What do I do if my order is faulty?
Something's incorrect or missing from my order
Will my postage cost be refunded when I return an order?
View all 6
Buying from CeX stores
5
What is your store returns policy?
How can I view store stock levels?
What if an item is out of stock at my local store?
Do I have to return my purchase to the store I bought it in?
What payment options are available in store?
Delivery Questions
6
How long does delivery take?
What are your delivery fees?
Can I change the delivery address for my order?
How will you deliver my order?
My order has been dispatched but hasn't arrived
View all 6
Click & Collect
2
Click & Collect FAQs
How Do I Place A Click & Collect Order?
Klarna Payment
1
Pay with Klarna
Nearest Store:
