Hi, how can we help you?

Search your FAQs articles or browse articles by topic


How does CeX determine the buying and selling price of an item?
All our prices are set by a dedicated team and take into account market trends and various economic factors.  An example of some factors would include ...
Thu, 30 Sep, 2021 at 3:01 AM
What can I buy online?
When you find an item you want on webuy.com you can buy it if it has the red "I want to buy this item" button underneath the stock levels. If it i...
Thu, 30 Sep, 2021 at 3:01 AM
Can I sell the items I have purchased?
Of course, you can! You can sell them back to us via webuy.com or you can take the items into your local CeX store!
Thu, 30 Sep, 2021 at 3:01 AM
Can I view store stock levels online?
When you view an item on webuy.com you will see a "Check Stock in store" option underneath the price section.  If you click on it and enter a...
Wed, 22 Nov, 2023 at 9:39 PM
Will the phone I buy work on any network?
Yes it will, providing you select an Unlocked device. Underneath the price of the phone is a drop down box called Network, if you choose "Unlocked"...
Thu, 30 Sep, 2021 at 3:01 AM
Why is my item a different colour?
We use stock images on webuy.com and as items are made in a range of colours, unless specified in the item description, the colour of the product supplied m...
Thu, 30 Sep, 2021 at 3:01 AM
Will your programs and games work on my computer?
Please ensure your PC or Laptop meets the minimum requirements for the software before making your purchase. Minimum requirements can be found on product b...
Thu, 30 Sep, 2021 at 3:01 AM
Why are some phones of the same make and model different prices?
Usually this is because they are on different networks. For details on product grading please click HERE
Fri, 22 Apr, 2022 at 1:53 PM
Do your items come boxed?
As we buy and sell second-hand goods, not all of the items we have for sale will be boxed. Please see the list below for a guide. Optical Media: All gam...
Mon, 6 Mar, 2023 at 7:18 AM
Do your items come with instructions?
As we buy and sell second-hand goods, we don't guarantee that instructions will be available. Please see below for more details:  Optical Media: Ga...
Mon, 6 Mar, 2023 at 7:19 AM