Hi, how can we help you?

Search your FAQs articles or browse articles by topic

Pricing/Products

What can I buy online?
When you find an item you want on webuy.com you can buy it (As a Delivery Order) if it mentions "Delivery Available" underneath the price (see...
Can I sell the items I have purchased?
Of course, you can! You can sell them back to us via webuy.com or you can take the items into your local CeX store!
How can I view store stock levels online?
When viewing an item online, click the Collect today, check store stock (or Check stock in store if using the app) option underneath the items price.  ...
Will the phone I buy work on any network?
Devices with “Unlocked” in the title are unlocked to all networks and should work with any provider's SIM. Items that list a specific provider (e.g. Vod...
Why is my item a different colour?
Unless a specific colour is mentioned in the product title or description, the colour you receive may not match the image shown. Images on our website a...
Why are some phones of the same make and model different prices?
Usually this is because they are on different networks. For details on product grading please click HERE
Do your items come boxed?
As we buy and sell second-hand goods, not all of the items we have for sale will be boxed. Please see the list below for a guide. Optical Media: All gam...
Do your items come with instructions?
As we buy and sell second-hand goods, we don't guarantee that instructions will be available. Please see below for more details:  Optical Media: Ga...
How does CeX determine the buying and selling price of an item?
All our prices are set by a dedicated team and take into account market trends and various economic factors.  An example of some factors would include ...
What are consumables?
Consumables are parts or components of a product that are expected to wear out or require regular replacement due to normal use. Are consumables covered...