Q. What stores are offering Click & Collect?
A. All stores are offering Click & Collect. You can find a full list of our stores and their locations here.
Q. How do I know when my order is ready to collect?
A. When your order is ready to collect, you will receive a confirmation email advising you that your order is ready to be picked up. Please check your selected store's opening hours here before heading to collect your order.
Please do not go to store until you receive your confirmation email, stating that your order is ready to collect.
Q. How long does a Click & Collect order take to confirm?
A. Once your order has been placed, you should receive an order confirmation email within a few store working hours.
Please note that you will not receive a confirmation email outside of your chosen store's working hours.
Q. How long do I have to collect my order?
A. You have 2 days from receiving your confirmation email to collect your order. If you are unable to collect your order within 2 days of receiving the confirmation email, the order will be refunded.
Q. Do I need to bring anything when collecting?
A. When coming to collect your order, please make sure that you bring a copy of your order confirmation email (either digital or a print out) and a form of ID (if you are picking up any age restricted items).
Q. Can someone else collect my order for me?
A. Yes they can, provided they have the order collection email.
Q. What payment methods do you accept?
A. You can pay for your Click & Collect order via PayPal, Credit/debit card, CeX voucher, Google Pay or Apple Pay (On supported devices).
Q. My Click & Collect order was cancelled?
A. In very rare cases, we may be unable to fulfil items after a Click & Collect order is placed. In these instances, you will either have the items sent to your address, or the unfilled items refunded, as per your preference.
Q. Can I return my Click & Collect order?
A. Yes, click and collect orders are covered under the Online returns policy and can be returned to any local CeX store or via post.
For full terms & conditions regarding Click & Collect orders, please click here.