Hi, how can we help you?

Online Orders FAQs 6

• Are your products new or second hand?
• What payment options do I have to make an online order?
• How can I cancel my order?
• Is there a limit on the number of items I can order online?
• Why have I been charged although I have not yet received my order?

View all 6

Klarna Payment 1

• Pay with Klarna

Returning An Online Order 7

• How do I return an online order?
• What happens when CeX get my return?
• What should I do if I've changed my mind?
• What do I do if my order is faulty?
• I received the wrong item, what can I do?

View all 7

Delivery Questions 7

• What are your delivery fees?
• How long does delivery take?
• What couriers do CeX use to send out orders?
• Can I change the delivery address for my order ?
• Where will you deliver my goods?

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Buying from CeX stores 5

• What is your store returns policy?
• How can I tell if the item I want is in my local CeX store?
• The goods I want are not in my local store, how can I get them?
• Do I have to return my purchase to the store I bought it in?
• What payment options are available for purchases made in store?

Click & Collect 2

• Click & Collect FAQs
• How Do I Place A Click & Collect Order?