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Purchasing From CeX
Online Orders FAQs
7
Is there a limit on the number of items I can order online?
Are your products new or second hand?
Why have I been charged although I have not yet received my order?
The item shows available online but I am unable to order it
How can I cancel my order?
View all 7
Returning An Online Order
9
Christmas Extended Returns Offer
Will my postage cost be refunded when I return an order?
What happens when CeX get my return?
My order arrived faulty/damaged
I received the wrong item, what can I do?
View all 9
Delivery Questions
8
What couriers do CeX use to send out orders?
Can I change the delivery address for my order ?
Where will you deliver my goods?
How long does delivery take?
My order has been dispatched but hasn't arrived?
View all 8
Buying from CeX stores
5
What is your store returns policy?
How can I tell if the item I want is in my local CeX store?
The goods I want are not in my local store, how can I get them?
Do I have to return my purchase to the store I bought it in?
What payment options are available for purchases made in store?
Click & Collect
2
Click & Collect FAQs
How Do I Place A Click & Collect Order?
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