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Online Orders FAQs 6

• Are your products new or second hand?
• What payment options do I have to make an online order?
• How can I cancel my order?
• Is there a limit on the number of items I can order online?
• Why have I been charged if my order hasn't shipped yet?

View all 6

Returning An Online Order 6

• How do I return an online order?
• What should I do if I've changed my mind?
• What do I do if my order is faulty?
• Something's incorrect or missing from my order
• What happens once my return is delivered to you?

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Buying from CeX stores 5

• What is your store returns policy?
• How can I tell if the item I want is in my local CeX store?
• What if an item is out of stock at my local store?
• Do I have to return my purchase to the store I bought it in?
• What payment options are available for purchases made in store?

Delivery Questions 6

• How long does delivery take?
• What are your delivery fees?
• Can I change the delivery address for my order?
• How will you deliver my order?
• My order has been dispatched but hasn't arrived

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Click & Collect 2

• Click & Collect FAQs
• How Do I Place A Click & Collect Order?

Klarna Payment 1

• Pay with Klarna