What is Drop & Go?

Drop & Go allows you to skip the wait by creating a Sell to CeX order online and dropping your items off at your local store. Our team will test and process your items while you get on with your day. Your payment will be sent to you without the need to return to store*.


How long do I have to drop the order at the store?

The price quoted for your order is valid for 3 days from when you create the order. Any orders that arrive after this, may have the price updated to the current value.

How long will it take to receive my payment?

Once the order has been processed by the store, payment is made to your account through Bank Transfer, which should reflect in your account within 2 business days of the order being processed. If you've selected voucher, this will be emailed to you as soon as the order is processed.


I've not received any order confirmation or a test receipt as proof.
You'll just need to quote the Order Number and show your ID to our store staff when handing over the goods. You won't receive a test receipt or an email acknowledging the order has been dropped to store. You'll be contacted if changes need to be made to the order*. A confirmation email will be sent once the order is processed.

I want to change my payment method.
We're unable to change the payment method on an order. If you'd like to use a different payment method or type, you'll need to create a brand new Drop & Go order with the updated payment details.


How can I cancel my Drop & Go order?

Please note that Drop & Go orders cannot be cancelled once placed. However, if the order hasn't been dropped off at the store yet, you may simply disregard the order, and it will automatically be archived.

If you only want to cancel a few items from the order, you can drop off the remaining items and the store will adjust the quoted price accordingly.


How long do I have to collect items that have failed?
Failed items have to be collected within 14 days. After this time, they will be recycled.

*Please Note:

- Items that need their grade changed may have a price difference. For price changes $10 or less, we will process the order. Any change more than $10, we'll contact you by email or phone to confirm. Any items that fail testing will need to be collected from the store. For further details on our grading click here.

- Multiple quantities of the same product may be subject to a bulk discount. 

- All goods are unsealed on arrival for verification purposes.

- Any items listed that are not received will be cancelled from the order.

- Please bring the ID attached to your account with you, as it will need to be verified by the team