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General CeX FAQ's

What is CeX?
CeX stands for Complete Entertainment Exchange. CeX was founded in London in 1992. We have stores in the UK, Spain, Ireland, India, Italy, Australia, Portu...
Unified Membership FAQ's
Q: What is a Unified Membership?  A: Unified Membership allows customers to use a single account for both in-store and online transactions. Q: What are ...
Warranty Extension FAQ's
1. What is changing about the CeX warranty policy? From November 1st 2024, we will be extending our warranty from 2 years to 5 years. This will apply to all...
What does CeX do?
The nature of our business is the purchase and sale of second-hand items. We buy, sell and exchange a range of technology and entertainment products inc...
How can I find my nearest CeX store?
Your nearest CeX store can be found using our Store Locator page. Please click HERE and enter your postcode. If you are searching using a mobile device ...
Where do I find the store opening hours?
Opening Hours for our stores can be found via our Store Locator page. Please click HERE and either enter your postcode, tap the current location butto...
Where can I find your Terms and Conditions?
The Terms and Conditions can be found HERE
Where can I find the phone number for my local CeX store?
Unfortunately, the phone numbers for CeX stores are for internal use only. Should you have an enquiry, you can use the Contact Us form located HERE. Stock l...
Is there a warranty on items that I buy from CeX?
CeX offers a 5-year warranty on all items purchased from CeX stores or webuy.com except consumables (removable batteries and projector bulbs).  Full ...
What items are not covered under the 5-Year CeX warranty?
Consumables are not covered under the 5-Year warranty. Consumables are covered for 30 days only. For further details about consumables, please read here.