You can return your online order using one of the two options below. All returns must be in their original condition with all provided accessories included.


Return In-Store: Bring your items and your invoice to any CeX store. You can check your nearest store and their hours here.


Return by Post: Click here to generate a free AusPost label to attach to your return. Please include a note stating the reason for return and your preference for a refund or replacement (if available). 



Important notes on returns

Faulty Items: All items are subject to testing. If no fault is found, the item will be returned to you. More info on faulty items here.
Online-Only Games: Our standard returns policy may be restricted for titles that are exclusively for online play.