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Returning An Online Order

How do I return an online order?
You can return your online order using one of the two options below. All returns must be in their original condition with all provided accessories included....
What should I do if I've changed my mind?
We provide an 8 day change of mind policy for any unwanted online orders*. So long as the item(s) are returned within 8 days of delivery and are in the same...
What do I do if my order is faulty?
We offer a 5-year warranty on all items excluding consumables. If your item develops a fault, we will provide a like-for-like replacement (subject to stock)...
Something's incorrect or missing from my order
Is an entire item missing? As we fulfill orders from multiple locations, items may be shipped separately. Please double-check your tracking emails first as...
What happens once my return is delivered to you?
Once we receive your return, our team will test it. To help speed up the process, please ensure you've provided a detailed description of the issue in ...
Will my postage cost be refunded when I return an order?
For orders returned to us within 28 days of delivery, the items delivery cost will be refunded. Beyond 28 days, delivery costs will not be refunded.