Hi, how can we help you?

Returning an unwanted item? To give you added peace of mind this Christmas, we are extending our returns period.  Anything you buy between Dec 1st ...

Yes, if you return your item/order for a refund you’ll be given a refund of the item delivery fee as well. For orders returned to us within 28 days of deliv...

When we receive your item it will be tested for faults and to confirm that it is covered by our returns policy. If we cannot replicate a fault or cannot fi...

If the item you have received is either damaged or faulty, then you need to let us know that you intend to return it as soon as possible by using our contac...

Let us know about the order mix up and that you intend to return it as soon as possible by using our contact form HERE.  You can then follow the online ...

If an item you’ve bought from us has arrived faulty you can return it within the 28-day returns policy, however, we’ll need to be notified regarding the ret...

You can take your item(s) back to your nearest CeX store (don't forget your invoice!) and have them processed as per our Returns policy. Please brin...

We provide an 8-day returns policy for items that are unwanted. If you are unable to return your item(s) within the first 8 days you will need to notify us ...

Please allow up to 14 days for an order to be delivered. If you still haven't received your items after that period, then please use the contact form HE...