Before selling any device into us, there are a number of things you should check:


Have you wiped your data from your device(s)?


Your data needs to be removed from the device before handing it over to us. It is your responsibility to back up your personal data before selling. 


This includes, but is not limited to:

  • Contact details

  • Cloud based account(s)

  • Google/iCloud account(s)

  • Photos

  • Music

  • Videos

  • Locks (PIN Codes, Passwords, Fingerprints, etc.)

  • Payment links


Guides on how to format/delete data from an Apple device can be found here, and for Android devices here. We will also perform a factory reset ourselves as part of our test process.

 

Have you removed all linked accounts to your device? 


Before selling any device to us, you will need to remove all accounts and cloud based logins from your device. Guides on how to remove your accounts/iCloud for Apple devices can be found here, and for Android devices here. 


Are there any memory or external storage devices/cards in your device? 


Before selling any device to us, we will require you to remove any external storage from the device(s). 

This includes, but is not limited to:

  • Memory cards

  • SIM cards

  • Anything else that contains personal information

For SIM cards, we cannot be held responsible for cancelling the contracts linked to each SIM card/device and therefore will not be held responsible for costs incurred once sold.  

Please note that whilst we try to format and wipe all data from any device sold to us, any non-working/Grade F devices that you sell may not be formatted due to their reduced functionality. As a result please be aware that there's possibility that data may be left on your device in these cases, and that we may sell or hand over your device to a third party or RMA centre to strip for parts.  


Is the device charged?


Whilst we perform a battery test on any device being sold to us, if the device has zero battery life, we will need to charge it prior to testing. This may extend the quoted test time. To avoid potential delays, please ensure you charge all devices before bringing/sending them in.