Hi, how can we help you?

Search your FAQs articles or browse articles by topic

Online Orders FAQs

Are your products new or second hand?
As the nature of our business is the purchase and sale of second-hand items, all the items listed on our website are second-hand unless otherwise stated in ...
What payment options do I have to make an online order?
When placing an order online, you can choose to pay using one of the below methods: CeX Voucher Credit/Debit Card Apple Pay (on supported devices)...
How can I cancel my order?
If you’d like to cancel your order, please reach out via our Contact Us page here as soon as possible as once an order is dispatched, we are unable to cance...
Is there a limit on the number of items I can order online?
To ensure as many customers as possible can access our products, we have a per-order limit of 50 items total. Within that limit, each order can contain a ma...
Why have I been charged if my order hasn't shipped yet?
When you place an order, your bank places a temporary hold (or "pending transaction") on the funds. Although the amount shows as unavailable in ...
Is it necessary to have an account to trade with CeX?
In order to buy and sell on webuy.com you need to create an account. You can do this by clicking the Sign-Up option at the top of the page. Please note howe...