Is an entire item missing?

As we fulfill orders from multiple locations, items may be shipped separately. Please double-check your tracking emails first as a missing item may still be on its way to you in another package.

If your full order has arrived but an item is still missing, please let us know via our Contact Us form. 


Have you received the wrong item, or is a part/accessory missing?

If your package has arrived but something is incorrect or an essential part is missing, please let us know as soon as possible via our Contact Us form and we will investigate.


How do I return an incorrect item?

If the wrong item has been received, you can return it to any of our stores or send it back via post for a refund or replacement (if available). Click here for more info on returning online orders.