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Delivery Questions

What couriers do CeX use to send out orders?
We use AusPost as a tracked courier service to deliver the online orders to the customer's address. Please note: CeX may on occasion use TNT/another...
Thu, 30 Sep, 2021 at 3:01 AM
Can I change the delivery address for my order ?
Unfortunately, once you place an order the delivery address cannot be changed. For security reasons, we will ship the order to the billing address of the pa...
Wed, 12 Apr, 2023 at 8:10 AM
Where will you deliver my goods?
We currently only deliver to Australian addresses, and for security reasons, we can only send items to the billing address of the payment card used. We do n...
Sat, 27 May, 2023 at 9:50 AM
How long does delivery take?
Usually delivery should take no more than 2 to 5 working days. However, we ask that you allow up to 28 days for the items to arrive, as all items are source...
Tue, 2 May, 2023 at 8:24 AM
My order has been dispatched but hasn't arrived?
It usually takes just 2 to 5 working days for orders to arrive. However, we do ask that you allow up to 14 days as items are sourced and dispatched from sto...
Thu, 30 Sep, 2021 at 3:02 AM
How do you deal with items lost in transit?
Please allow up to 14 days for the items to arrive as lost in transit items are usually located and delivered within that time-frame, if 14 days have elapse...
Thu, 30 Sep, 2021 at 3:02 AM
I have only received part of my order
Orders placed on webuy.com may be sourced from various stores across Australia, as such you may receive them in separate packages. Our systems are designed ...
Thu, 30 Sep, 2021 at 3:02 AM
How much do you charge for P&P?
There is a delivery charge of $4.00 per individual item valued up to $50.00. Any individual items purchased over the value of $50.00 will not incur a delive...
Wed, 27 Dec, 2023 at 6:16 AM