Hi, how can we help you?

Search your FAQs articles or browse articles by topic

Delivery Questions

How long does delivery take?
Our stores aim to process and ship orders within 2 business days*. Orders generally arrive in 2-5 business days* after dispatch. However, we ask that you al...
What are your delivery fees?
There is a delivery charge of $4.00 postage and packaging fee per individual item valued up to $50.00. Any individual items purchased over the value of $50....
Can I change the delivery address for my order?
Once an order has been placed, the details can't be changed (including delivery address). Please make sure your details are up to date on your "My ...
How will you deliver my order?
We deliver to all Australian addresses using AusPost as a tracked courier service.  Most orders require signature on delivery, so please keep an eye on ...
My order has been dispatched but hasn't arrived
Orders generally arrive within 2-5 business days* of dispatch. However, we ask you to allow up to 14 days for delivery in case of any delays.  Please no...
How do you deal with items lost in transit?
Please allow up to 14 business days* for the items to arrive as items are usually located and delivered within that time-frame. If more than 14 business day...