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Knowledge base
Christmas Update
Christmas Returns Period
0
General Support
CeX
13
What is CeX?
What does CeX do?
Unified Membership FAQ's
Warranty Extension FAQ's
How can I find my nearest CeX store and their opening hours?
View all 13
Pricing/Products
11
What can I buy online?
Can I sell the items I have purchased?
Can I view store stock levels online?
Will the phone I buy work on any network?
Why is my item a different colour?
View all 11
Product Search Guides
10
How are your items graded?
How can I search for items on your website?
What should I do if I can't find the item I'm looking for?
How can I check for Stock Availability?
How to use the search filters on our website
View all 10
Vouchers
5
How long are CeX vouchers valid for?
Where can I use my CeX vouchers?
How do I redeem my voucher online?
My voucher has been stolen/fraudulently used
I am unable to redeem my voucher
Data Wiping
1
Data Wiping
Covid-19: Update
Orders, Warranties & Returns
0
Selling FAQs
Online Selling FAQs
8
How old do I have to be to sell goods to CeX online?
What items do CeX buy?
What happens if CeX reject something I send to sell?
What condition should my items be in?
How does CeX grade items?
View all 8
Payment Questions
3
How long will it take to get my money?
Can I change my Sell to CeX order details after it's been placed?
What payment options do CeX offer for online orders?
Shipping Questions (Selling to CeX)
5
How long do I have to send my goods to CeX, after I have placed the order?
How do I post my order(s) to CeX?
Can I track the status of my Sell to CeX orders online?
How should I package the goods I send to CeX?
How do I cancel my Sell to CeX order?
Selling to CeX stores
8
What are the membership/ID requirements?
What payment options do CeX offer for store orders?
Are there any limits on the amount of items I can sell?
How do you determine how much you pay for my goods?
What is the testing time frame for the items booked in for testing at a store?
View all 8
Drop & Go
2
In-store selling via Drop & Go
Drop & Go FAQ's
Purchasing From CeX
Online Orders FAQs
6
Are your products new or second hand?
What payment options do I have to make an online order?
How can I cancel my order?
Is there a limit on the number of items I can order online?
Why have I been charged although I have not yet received my order?
View all 6
Klarna Payment
1
Pay with Klarna
Returning An Online Order
8
How do I return an online order?
What happens when CeX get my return?
What should I do if I've changed my mind?
My order arrived faulty/damaged
Returning a faulty online order
View all 8
Delivery Questions
8
What are your delivery fees?
How long does delivery take?
What couriers do CeX use to send out orders?
Can I change the delivery address for my order ?
Where will you deliver my goods?
View all 8
Buying from CeX stores
5
What is your store returns policy?
How can I tell if the item I want is in my local CeX store?
The goods I want are not in my local store, how can I get them?
Do I have to return my purchase to the store I bought it in?
What payment options are available for purchases made in store?
Click & Collect
2
Click & Collect FAQs
How Do I Place A Click & Collect Order?
Nearest Store:
