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Knowledge base
Christmas Update
Christmas Returns Period
1
Christmas Returns Policy
Covid-19: Update
Orders, Warranties & Returns
0
General Support
CeX
7
What is CeX?
What does CeX do?
How can I find my nearest CeX store?
Where do I find the store opening hours?
Where can I find your Terms and Conditions?
View all 7
Pricing/Products
11
How does CeX determine the buying and selling price of an item?
What can I buy online?
Can I sell the items I have purchased?
Can I view store stock levels online?
Will the phone I buy work on any network?
View all 11
Vouchers
5
How long are CeX vouchers valid for?
Where can I use my CeX vouchers?
How do I redeem my voucher online?
My voucher has been stolen/fraudulently used
I am unable to redeem my voucher
Data Wiping
1
Data Wiping
Selling FAQs
Online Selling FAQs
7
How old do I have to be to sell goods to CeX online?
What happens if CeX reject something I send to sell?
Do CeX buy items that are missing their instructions?
Can multiples of the same item be sold?
What condition should my items be in?
View all 7
Payment Questions
3
How long will it take to get my money?
Can I change my Sell to CeX order details after it's been placed?
What payment options do CeX offer for online orders?
Shipping Questions (Selling to CeX)
5
How long do I have to send my goods to CeX, after I have placed the order?
Can I track the status of my Sell to CeX orders online?
How should I package the goods I send to CeX?
How do I cancel my Sell to CeX order?
How do I post my order(s) to CeX?
Selling to CeX stores
7
What are the membership/ID requirements?
What payment options do CeX offer for store orders?
Are there any limits on the amount of items I can sell?
How do you determine how much you pay for my goods?
What is the testing time frame for the items booked in for testing at a store?
View all 7
Drop & Go
1
In-store selling via Drop & Go
Purchasing From CeX
Online Orders FAQs
7
Is there a limit on the number of items I can order online?
Are your products new or second hand?
Why have I been charged although I have not yet received my order?
The item shows available online but I am unable to order it
How can I cancel my order?
View all 7
Returning An Online Order
8
Will my postage cost be refunded when I return an order?
What happens when CeX get my return?
My order arrived faulty/damaged
I received the wrong item, what can I do?
Returning a faulty online order
View all 8
Delivery Questions
8
What couriers do CeX use to send out orders?
Can I change the delivery address for my order ?
Where will you deliver my goods?
How long does delivery take?
My order has been dispatched but hasn't arrived?
View all 8
Buying from CeX stores
5
What is your store returns policy?
How can I tell if the item I want is in my local CeX store?
The goods I want are not in my local store, how can I get them?
Do I have to return my purchase to the store I bought it in?
What payment options are available for purchases made in store?
Click & Collect
2
Click & Collect FAQs
How Do I Place A Click & Collect Order?
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