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Knowledge base
Covid-19: Update
Orders, Warranties & Returns
4
Are Your Stores Still Open?
I had an item booked in for a test in one of your stores before lockdown, what do I do?
Returning Store Orders and Warranties
Returning Online Orders and Warranties
General Support
CeX
7
What is CeX?
What does CeX do?
How can I find my nearest CeX store?
Where do I find the store opening hours?
Where can I find the phone number for my local CeX store?
See all 7 articles
Pricing/Products
11
How are your items graded?
How does CeX determine the buying and selling price of an item?
What can I buy online?
Can I sell the items I have purchased?
Do your items come with instructions?
See all 11 articles
Vouchers
5
How long are CeX vouchers valid for?
Where can I use my CeX vouchers?
How do I redeem my voucher online?
I am unable to redeem my voucher
My voucher has been stolen/fraudulently used
Data Wiping
1
Data Wiping
Selling FAQs
Drop & Go
1
In-store selling via Drop & Go
Online Selling FAQ's
8
What items do CeX buy?
How old do I have to be to sell goods to CeX online?
What happens if CeX reject something I send to sell?
Do CeX buy items that no longer have their original box?
Do CeX buy items that are missing their instructions?
See all 8 articles
Selling to CeX stores
7
What are the membership requirements?
I have sold my item but have not received payment
What payment options do CeX offer for store orders?
Are there any limits on the amount of items I can sell?
How do you determine how much you pay for my goods?
See all 7 articles
Payment Questions
3
What payment options do CeX offer for online orders?
How long will it take to get my money?
Can I change my Sell to CeX order details after it's been placed?
Shipping Questions (Selling to CeX)
5
How do I post my order(s) to CeX?
How long do I have to send my goods to CeX, after I have placed the order?
Can I track the status of my Sell to CeX orders online?
How should I package the goods I send to CeX?
How do I cancel my Sell to CeX order?
Purchasing From CeX
Click & Collect
2
Click & Collect FAQs
How Do I Place A Click & Collect Order?
Online Orders FAQ's
7
Is there a limit on the number of items I can order online?
Are your products new or second hand?
Is it necessary to have an account to trade with CeX?
How can I cancel my order?
What payment options do I have to make an online order?
See all 7 articles
Returning An Online Order
8
How do I return an online order?
Returning an unwanted online order
Returning a faulty online order
Something's missing from my order
Will my postage cost be refunded when I return an order?
See all 8 articles
Buying from CeX stores
5
What is your store returns policy?
How can I tell if the item I want is in my local CeX store?
The goods I want are not in my local store, how can I get them?
Do I have to return my purchase to the store I bought it in?
What payment options are available for purchases made in store?
Delivery Questions
8
How much do you charge for P&P?
How long does delivery take?
Where will you deliver my goods?
Can I change the delivery address for my order ?
What couriers do CeX use to send out orders?
See all 8 articles